Frequently Asked Questions

Yes. In order to provide you with the best therapeutic services, see you as soon as possible, promote flexibility, choice and confidentiality , we are not paneled with any in-network insurance plan other than CIGNA, Blue Cross & Blue Shield (BCBS), Healthy Blue BCBS. 

*We are an Out-of-Network provider with Blue Value and Blue Local BCBS. We are pending in-network status with Aetna.
 

In-network provider means we have a contract with your chosen insurance plan. We have a contract that indicates the estimate rate at which your insurance company will agree to reimburse for your service. You have a responsibility for payment based on what your insurance will or will not cover.

Out-of-network means you are paying upfront for your service  and based on your insurance plan may be reimbursed for part or all of your mental health treatment. We will provide you with a monthly paid super bill invoice for you to submit to your insurance if you would like.  In order to do this, we will have to submit an official diagnosis, which will be printed on this paid invoice. *Depending on your plan, your health insurance may send you a reimbursement check for some or all of what you paid for your counseling services.   

When you contact 3C Wellness, our Intake Coordinator will contact you by phone or email within 24-48 business hours of your inquiry. Prior to your first appointment :

1.  You can request a free 15 min. consultation. This can be a an opportunity for you to decide if the therapist is a good fit for you prior to beginning services. 

2.Complete intake documentation 24 hours prior to your appointment. This will allow our billing team to verify your benefits and give an estimate for the cost of your session.

3. Receive a reminder email for your confirmed appointment. If you need to cancel or reschedule, please do so 24 hours in advance or late cancellation fee will apply.

Parental involvement is very important in order for improvement for youth to sustain outside of session. 

• We require you are available at the time of your child's assessment. 
• We strongly recommend a minimum monthly check in with legal guardians and therapist.  
• Check in's occur during your child's scheduled session unless otherwise discussed. 
• We strongly encourage engagement in family sessions as recommended by your therapist.